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| Note 7 |
On September 2, 2016, Samsung
Electronics announced a global
replacement program for the Galaxy Note7 due to an isolated battery cell issue.
Since then, the company has been working hard to expedite product shipments in
order to execute the exchange program and reduce any inconvenience for Galaxy
Note7 customers.
“Just over three weeks ago, Samsung
committed to a global replacement program for the Galaxy Note7. Last week, that
program began for the majority of markets and the progress is encouraging” said
DJ Koh, President of Mobile Communications Business, Samsung Electronics. “Our
focus now is to make sure that all affected devices are replaced as quickly and
efficiently as possible.”
Since initiating the global
replacement program, initial Galaxy Note7 customer response has been strong.
- Around 90 percent of Galaxy Note7 users have been
choosing a new Galaxy Note7 since products became widely available.
- More than 60 percent of all recalled Galaxy Note7
phones sold in the U.S. and Korea have been exchanged through the program.
- In Singapore, more than 80 percent of customers have
participated in the exchange program, which started on September 17.
“We are humbled by our customers’
loyalty to the Galaxy Note7 device,” said Koh. “This is why we want them to
take advantage of their local replacement program so that they can continue to
feel confident and excited every time they reach for their Galaxy Note7 device.”
Although there have been only a
small number of reported incidents, Samsung is taking great care to provide
customers with necessary support. Samsung has been collaborating with national
regulatory bodies in this effort.
Customers who have affected Galaxy
Note7 devices should power down and return their devices. They can replace
their current device with a new device based on local
availability. We encourage Galaxy Note7 customers to contact their place of
purchase or call the designated local call center as soon as possible.
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